Our support team is available 24/7 to help you with any questions.
The PotatoVPN support team is available around the clock to assist with technical questions, billing enquiries, account issues, or anything else you need. We are committed to responding quickly and resolving your issue completely.
For general enquiries and technical support, email us at support@potatovpn.com. Our team typically responds within a few hours during peak times and within 24 hours at most.
For affiliate programme applications, advertising partnerships, or business development enquiries, please reach out via email with the subject line "Partnership Enquiry." PotatoVPN offers competitive affiliate commission structures for content creators, bloggers, and technology reviewers.
PotatoVPN runs a bug bounty programme for responsible security researchers. If you discover a security vulnerability in our systems, please report it responsibly and we will work with you to address it promptly. Eligible reports may qualify for a reward.
If you have forgotten your PotatoVPN password, click the "Forgot Password" link on the sign-in page. Enter your registered email address and we will send you a password reset link within a few minutes. Check your spam folder if it does not arrive promptly.
Connection drops are usually caused by switching between networks or an unstable internet connection. Try switching to a different server location, changing the VPN protocol in your app settings, or reconnecting to your local network. If the problem persists, contact our support team with your device details and we will help troubleshoot.
You can manage and cancel your PotatoVPN subscription from within your account settings at any time. Cancellations take effect at the end of your current billing period. If you are within your 30-day trial window, contact support to request a full refund instead.
Yes. A PotatoVPN premium subscription supports simultaneous connections across multiple devices. You can protect your phone, tablet, laptop, and smart TV all at the same time with a single account.
PotatoVPN is developed and operated by FASTPOTATO PTE. LTD., a technology company incorporated in Singapore. Our engineering and support teams are distributed globally to provide consistent, high-quality service to customers around the world.